General Questions
What is The Bub Hub?
The Bub Hub is a comprehensive app designed for parents and caregivers to track, document, and cherish their children’s milestones and memories. It offers various features to help organize a digital photo album and milestone record for your children.
Who can use The Bub Hub?
The Bub Hub is perfect for parents, especially those with shared custody, as well as grandparents who want to stay involved in their grandchildren’s lives. It’s an ideal tool for anyone who wants to keep a detailed and organized record of their child’s growth and milestones.
Is The Bub Hub available on all devices?
Yes, The Bub Hub is available on both iOS and Android devices. You can also access your account and features through our web platform.
Subscriptions and Features
Who are the users that will use the paid subscriptions and features in the app?
The users include parents, particularly those with shared custody, and grandparents. They are interested in tracking and documenting their children’s milestones. The app offers three tiers of paid subscriptions, each with different levels of storage and sub-user/children capacity. These subscriptions provide users with the ability to organize and access a comprehensive digital photo album and milestone record for their children.
Where can users purchase the subscriptions and features that can be accessed in the app?
Users can purchase subscriptions and features through the app via our associated website. This centralized approach to subscription and billing management allows users to access their purchased features seamlessly across both the web and app platforms.
What specific types of previously purchased subscriptions and features can a user access in the app?
Users can access any features that come with their chosen subscription tier, purchased through the website. This includes various levels of storage and the ability to add multiple sub-users/children profiles. Once a subscription is purchased, these features are accessible across both the web and app, ensuring a consistent experience.
What paid content, subscriptions, or features are unlocked within your app that do not use in-app purchase?
All paid content, subscriptions, and features are managed and unlocked through the website, rather than via in-app purchases. This includes any special offers, promotions, or gift subscriptions. For example, users might receive a trial period for premium features when subscribing through the website, or a subscription might be gifted to them, granting access to premium content across both the web and app.
Technical Support
How do I reset my password?
You can reset your password by clicking the “Forgot Password” link on the login page. Follow the instructions to receive a password reset email.
How do I contact customer support?
For any issues or inquiries, you can contact our customer support team via email at support@thebubhub.app or through the contact form on our website.
Why am I not receiving notifications?
Make sure that notifications are enabled in both the app settings and your device settings. If you are still experiencing issues, please contact our support team for assistance.
Account Management
How do I delete my account?
To delete your account, go to the account settings in the app and select “Delete Account.” Please note that this action is irreversible and all data associated with your account will be permanently deleted.
Can I share my subscription with family members?
Yes, our subscription plans allow you to add multiple sub-users or children profiles, making it easy to share access with family members.